Hosting Guide's >> Hosting Pre Sales
Web Hosting: Pre-Sales Questions
Below is an example of a pre-sales email you may may use as a guide for writing
your own. It includes just a sampling of some of the questions you may need
answers to before choosing a host.
When you write your email MAKE SURE you do NOT ask questions that are already
answered on the hosts web site! This can immediately make a host fear you will
not read directions and become a tech support ‘nightmare’ To verify info posted
on their site, state the question as such… “I see on your site it says… Is this
still accurate?” The majority of hosts appreciate a domain owner that will try
to find the answers themselves before taxing tech support. Remember the
following are not questions to be asked but rather they are answers to be found.
Also note the time you send the email and the time it is responded to.
Dear [Host Name],
I am investigating virtual web hosting solutions for a [insert description of
organization or site here]. I imagine [or I have] a site that would require
[insert short list of site details here. Example: heavy cgi or PHP number of
emails etc, if you have an existing site insert URL]. I believe your [name]
Package will work for our site and would like to ask a few questions just to be
sure.
Noting the package I am considering:
Do you have an nonprofit or charitable price?
Is there a discount if I pre-pay for a number of months in advance? If so what
is it?
What payment methods are available? How many months in advance am I required to
pay? Is there a setup fee?
Is there a trial period or money-back guarantee?
Do you have a bandwidth/transfer/hits limit? If so, what is it and is it monthly
or daily? If unlimited, is it really unlimited? What restrictions are in place?
Do you have this information posted?
May I visit other sites hosted by you? I would like to see the websites and
email the owners.
How long will it take, from the time I submit my order, for me to have access to
the site and begin developing?
May I use my own domain name? and if so, what seems to be the current average
time it takes to [transfer or register] a domain name with Internic so that
everyone will be able to view it? Will my domain name work with or without the
http://www. part attached to it?
If you register my domain name, I require that the name belong to me, and that I
be free to host it somewhere else if that is unfortunately my decision in the
future. Is this the case for your service?
Will I have my own IP number or is it shared?
Is there any requirement to place anything at all on my pages, other than my own
material? If so, what is it?
What type of support do you offer? Email? Phone? Public? Hours? Limit? Average
Response Time?
Out of the space provided, how much is used by the base installation of the
server?
What is the OS and version of the server?
What are the hardware specs of the server?
How many sites are currently running on the server? How many more sites do you
think you will put on it before it is full? How do you decide what constitutes a
full server?
Do you host adult sites? [if you are not planning to have an adult site hosted
it’s best to be on a server that does not allow them because they use a great
amount of resources and tend to slow down servers]
Is there any way for us to set up a mailing list for announcements? If so, how
many addresses are allowed per list and how many lists are allowed?
Will I have 24 hour FTP and Telnet access?
Will I have anonymous FTP?
I notice this package offers [number of] email accounts. With these email
accounts, can I send and receive email from and to them? Will I be able to use
my own domain name as their SMTP server? Is there a ‘catch all’ account so that
anything@mydomain.com will come to it?
Can I setup, change, and delete the email accounts by myself or do I need to ask
you to do it for me?
Can I change my account password at any time? Do I need your assistance to do
this?
Do you provide a full, free CGI dir? Can I run CGI scripts outside of the CGI
directory?
Is there a limit to how many scripts I can install?
Do you provide full shell access? For example, could I tar/gzip files up, or run
a perl script to edit all the files or create some pages from data, while on the
server?
Can I debug a problematic CGI script on the server?
What version of Perl do you use? Does it contain a full set of modules?
Do you offer a stats package? If so, which one? May I view an example? Will I
also have access to the raw log files? Does the space used by the stats/logs
count against my allotted disk space?
May I view your Terms Of Service? [if their Terms Of Service contains small
print or buried rules, ask a couple questions that apply to the ‘hidden areas’
and see if the person who replies to you is even aware of their servers rules —
this helps to assure that the staff is adequately educated about the servers
they are supporting]
[add any other questions that may be specific to your web site — If it requires
cron jobs to run be sure to ask if the host allows them.. if you require PHP or
ASP be sure to ask if your host offers it.. If you use editors like Frontpage
make sure you ask if your host supports it — are you planning to do business
on-line? If so make sure you ask what e-commerce solutions the host provides and
what the cost is.]
How long have you been in business under this name? Do you have goals to upgrade
and expand from your current situation? If so, what steps are being taken? (a
brief idea is all I am asking for)
I have found about 7 hosts that seem to offer what I need at about the same
price. In your opinion, what reason is the best reason for choosing you over the
others?
Please feel free to explain anything you think I might have missed. Let me know
of any reason you would be suitable or unsuited for my site. [This is a great
way to see how interested your host is in you, and its services!]